Frequently Asked Questions
The Texas Prompt Payment Act (Section 542A of the Texas Insurance Code) holds insurance carriers accountable for delays in paying valid property damage claims. If a carrier delays payment after receiving all necessary documentation, they may owe penalty interest — typically around 18% of the claim amount.
We review settled property damage claims to determine if they may qualify for penalty interest under the Texas Prompt Payment Act. If a claim meets the initial criteria, we refer it to a licensed law firm for a free legal review.
No. Texas Prompt Payment is not a law firm and does not provide legal advice. We are an independent intake and referral platform that connects qualified claims with legal professionals who specialize in these types of cases.
Yes. There is no cost to submit a claim for review or to be referred to a law firm. If your claim is accepted by a participating attorney, any legal fees will be handled between you and the law firm directly.
No. This process applies to already-settled claims. It does not involve disputing or undoing the original settlement. Penalty interest is a separate legal matter based on payment delays, not the claim’s validity or outcome.
Our screener will guide you through a few simple questions, including:
– Date the claim was filed
– Date and amount of final payout
– Whether the payout occurred 8+ months after filing
– Whether the claim was for a Texas-based property
– Any documentation related to payment delay
If you're a public adjuster, you can also submit on behalf of a client
- We review your submission to confirm it meets basic eligibility criteria.
- If it appears to qualify, we refer it to a licensed attorney for a free legal review.
- If the attorney determines there’s a valid case, they may contact you to discuss next steps.
Only if your claim qualifies and you agree to be contacted. Our form gives you (or your client) the option to indicate willingness to speak with a law firm before any outreach is made.
We may receive a referral fee from the law firm if a claim we submit is accepted and results in a recovery. This does not affect your potential compensation and you will never be charged by us.
This may need to change based on what is agreed on for referrals.
Yes — and we encourage it. If you're a licensed public adjuster with settled Texas claims that experienced payment delays, you can submit on behalf of your client. We’ll keep you in the loop and recognize your role in the process.
Reach out to us anytime using the contact form on this page and a member of our team will be happy to help.